Not Getting EMAIL from Us?

We answer ALL emails from users that have purchased a subscription to any of our software.

Recently we have had problems contacting users via email. The most likely cause of this problem is your spam software deleting messages from us, or moving our messages to your spam box by mistake.

This is a problem, because we answer tech support questions via email. Our subscription order service also sends the codes you purchased and other information via email.

If your spam blocking software isn't set up properly, it may erroneously delete, re-file, or delay messages from us. Please also note, WE CANNOT RESPOND TO SPAM BLOCKERS THAT REQUIRE US TO VISIT WEBSITES AND ENTER NUMBERS, etc. The system that is sending your codes is automated, and cannot perform those kind of tasks. The Earthlink spam blocker works this way, and can cause you problems.

You can solve this problem in a number of ways:

Turn off your spam blocking software before you purchase something from us. That way you will receive all the emails we send you.
Add the dwyco.com, dwyco.org, and dwyco.net domains to the "white-list" in your spam blocking software (to always accept messages from us.)
Carefully check your SPAM inbox, if your spam blocking software re-files spam to a special inbox.
Use an email address that doesn't include spam blocking, and hasn't been found by spammers yet.

Remember, if you purchase a subscription to our software, we will answer all emails we receive from you within a business day or so. If you purchased, and didn't receive emails from us (but did receive email from DigitalCandle.com) then you almost certainly have a misconfigured spam blocker. If you received no emails at all, then you definitely have a misconfigured spam blocker, or gave us an incorrect email address.

If, after a few business days, we can't contact you to deliver your subscription codes, we will refund your money without your request.